Effective Date: 18/11/2025

Oxygen-Care Ltd (“us”, “we”, or “our”) operates our websites, including our online shop and medical device rental service (the “Service”). This Privacy Policy explains how we collect, use and protect your personal data when you browse our website, create an account, purchase products, rent devices, or contact us. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Definitions

Service
The websites operated by Oxygen-Care Ltd, including our ecommerce shop and device rental portal at www.oxygen-care.ie and all related subdomains.

Personal Data
Any information that identifies you as a living individual.

Usage Data
Automatically collected data such as IP address, browser type, pages visited and time spent on the website.

Cookies
Small files stored on your device to help operate and personalise the Service.

Data Controller
Oxygen-Care Ltd is the Data Controller for your Personal Data.

Data Processor
A company or individual processing data on our behalf (e.g., payment processors, hosting providers).

User / Data Subject
Any individual who uses the Service.

2. Information We Collect

2.1 Personal Data You Provide

We may collect the following when you create an account, place an order, rent equipment, or contact us:

• First and last name
• Email address
• Phone number
• Billing and delivery address
• Order and rental details
• Account login details
• Customer support messages
• Optional marketing preferences

2.2 Health-Related Information

For certain medical products and rental devices, we may need limited health information (e.g., prescriptions, oxygen flow requirements). We only collect this where necessary and process it lawfully (e.g., explicit consent or in connection with providing healthcare-related equipment).

2.3 Payment Information

Payments are processed securely through third-party providers. We do not store card details.

2.4 Usage Data

Includes: IP address, device type, browser details, pages visited, session duration, and referring URLs.

2.5 Location Data

Used only when you give permission (e.g., to personalise delivery options). You can disable this at any time.

3. Cookies

We use cookies to operate essential website features, remember preferences, analyse performance, and support marketing (with consent).
Types include: Session Cookies, Preference Cookies, Security Cookies, Analytics Cookies, and Advertising Cookies (optional).
You may refuse cookies, but some parts of the site may not function correctly.

4. How We Use Your Data

We use your data to:

• Process product purchases and rental agreements
• Deliver and collect equipment
• Manage customer accounts
• Send order, shipping and rental confirmations
• Provide customer support
• Improve website performance and security
• Send marketing communications if you opt in
• Comply with legal and regulatory obligations
• Prevent fraud, abuse and security threats

5. Legal Basis for Processing (GDPR)

We process Personal Data under:

• Contract (to fulfil orders and rental services)
• Legal obligations (tax, accounting, medical device regulations)
• Legitimate interests (improving services, preventing fraud)
• Consent (optional marketing and cookies)
• Vital interests/health purposes (where required for safe medical device use)

6. Data Retention

We retain your data only as long as necessary:

• Customer accounts: active period and per our data retention and destruction policy.
• Rental records: as per our data retention and destruction policy.
• Financial records: as per our data retention and destruction policy.
• Usage data: as per our data retention and destruction policy.

7. Data Transfers

Your data is stored in Ireland or within the EEA. If transferred outside the EEA, appropriate safeguards such as Standard Contractual Clauses are used.

8. Data Disclosure

We may share your data with hosting and IT providers, payment processors, delivery partners, analytics/marketing providers, and public authorities where legally required. We do not sell your data.

9. Data Security

We use technical and organisational measures such as encryption, secure servers and access controls. While we take strong precautions, no method of electronic storage is completely secure.

10. Your Rights (EEA Residents)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (in certain cases)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
  To exercise your rights, contact us using the details below. We may need to verify your identity.

11. Analytics & Advertising

We may use tools such as Google Analytics, Meta/Facebook Pixel (if enabled), Bing Ads, or similar. You can manage your preferences in your cookie settings.

12. Third-Party Links

Our Service may contain links to external websites. We are not responsible for their privacy practices or content.

13. Children’s Privacy

Our Service is not intended for anyone under 18. We do not knowingly collect children’s data.

14. Updates to This Privacy Policy

We may update this policy occasionally. The latest version will always show the updated effective date.

15. Contact Us

If you have questions about this Privacy Policy, please contact us:

Oxygen-Care Ltd
Email: sales@oxygen-care.ie
Address: 2 Holfeld Business Park, Kilmacanogue, Co. Wicklow, Ireland